I am a program manager at Microsoft doing some research around how we can improve our operating systems. My goal is to help us identify capabilities, improvements, and features that Microsoft should be focusing on to help our customers over the next 5 years or so.It was signed by "Michael Surkan," using the "Reply To" address lnq@microsoft.com.
I am particularly interested in hearing from Linux users, and get their input about what they feel should be the priorities. In particular, I would like to better understand what it is that makes Linux and Open Source solutions so useful for you.
From: frankwilliams291@hotmail.com (Frank Williams)So go ahead, make Frank and Michael happy by answering the questions. But please don't forget to share at least a few selected answers with others, either here on NewsForge or on other Linux/open source news and community sites.
To: [name and email address removed]
Thanks so much for agreeing to share your ideas about Linux. Unfortunately, Michael Surkan (the Microsoft program manager who contacted your Linux user group) is a bit overwhelmed with e-mail right now, so I volunteered to help him by sending the survey URLs to people who want to take his survey. I hope you don't mind.
Michael has put together some on-line surveys to make it easier to collect your answers.
One survey asks questions about Linux in the home environment. The other survey asks what makes Linux a great option at work. You can take whichever survey you feel you have the most knowledge about. Feel free to take both surveys if you wish. Or none at all. :)
On-line survey about Linux in the home:
http://www.surveymonkey.com/s.asp?u=17174325370&c=2206
On-line survey about Linux at work:
http://www.surveymonkey.com/s.asp?u=2550325411&c=2206
Thanks,
Frank Williams
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As there are with Windows. Most of the problems I see with either are the same, with most of the benifits being on the Linux side. Some things under Windows take an extreme effort to discover if it is at all possible, while they are out in the open with Linux.
Wow. Where to begin?
If your definition of "free" does not include access to the _actual_computer_code_ as opposed to an inscrutible binary, it's not future-safe. Not worth my investment.
A glib reply: Iwouldn't call what I get from Microsoft "support"; Also I provide my own support for quite a few machines and I know personally people who spend $40k/year on Red Hat licences -- there are a lot of in-betweens.
Regarding configurability, I think it has to do with the intended purpose of the computer system. I concede that Windows is easier to configure for a home user. I believe from experience that Linux is much easier to configure because frankly, the design is better, even if Windows is more polished for certain uses. Hopefully I managed to say that without sounding insulting?
Again, some things are simpler to understand, and some harder -- sweeping generalization about "simplicity" is not helpful. I personally believe that simplicity is a secondary attribute, things such as consistancy, not crashing, and effective gui design are all parts of this.
I will be blatantly biased here. Linux help is of much higher quality, because (a) those involved are not already defeated by years of gruelling disapointment -- there is much more sense of creative comradarie, and (b) some linux users can program their own kernel: people routinely help newbies install linux, who also spend their day jobs hacking cluster filesystems for the fifth largest computer in the world. This is not to say I don't know knowledgable Windows folks. I do. But the quality of help is incomparable.
My (work) windows machines have been broken into. I simply do not have the time to invest the effort required to work around Microsoft's mistakes, misdesign, and all-around fucking sloppiness. I respect people who administer Windows networks the same way I respect people who cleanup suicides or rescue burning bodies out of passenger train or automobile accidents: commendable, but it sucks the life out of you unless you have a very strong personality. But then again that's just my opinion.
I interpreted trust along the lines of "is this a company I would trust my computer platform and future direction to", or "is this even a company I would trust to not shaft me as a partner by borging me", or "would I let my (fictional) daughter go out with them if Microsoft were a potential boyfriend, or would I polish my shotguns when he arrived?". My answers to these questions are: (1) not particularly, given many less risky options (2) hell no, and (3) I'd probably let my daughter do what she liked, but I wouldn't have to like it.
I suppose that Microsoft's software quality has improved. I would also cynically note that it couldn't have gotten much worse.
You can customize everything with Windows from a user point of view except the kernel,
which it has been my experience 90% of Linux users use a default configuration shipped by their distributor.
Some of my survey answers
Posted by: roblimo on December 22, 2003 12:23 AMThe Toshiba Satellite 1410 laptop I'm currently using as my primary computer came with Windows XP Pro. I ran it as a dual-boot system for several months -- with Windows there only to check site apearance in IE -- but it is now running a Debian-based distro as its sole OS, and I use IE (only for site checks) through CodeWeavers' Crossover Office.
I recommended Linux for "everyone" to use at home; I know several high school dropouts who have no problem with it even though they have had no formal computer training, and Richard Stallman recently emailed me to say he'd watched semi-literate slum kids in Brazil learn GNU/Linux with no problem, so I don't see why anyone else should be scared of this operating system and/or free software in general.
Some of my main reasons for choosing Linux:
- There is more free add-on software
- No enforced license registration
- Easier to customize exactly how I want it
- More intuitive, simpler to understand
- Linux community support
- Better reliability
- I don't trust Microsoft
My "top one or two possible improvements that you would like to see made to Windows" were:
"Open source code, more flexibility, cleaner software install/uninstall (especially uninstall), available for purchase from a company that has a sense of business ethics and is not run by liars."
I suppose I am a poor sales prospect for Microsoft. Oh, well.
- Robin
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